AWS History and Timeline regarding AWS Support Plans - Overview, Plan Names and Tiers, Summary of Changes, and Introduction

First Published: 2026-10-08
Last Updated: 2026-10-08

Design documents and audit materials for workloads on AWS, as well as the usage requirements of features, frequently mention names of AWS Support plans, including Gold, Platinum, Business, Enterprise On-Ramp, and Business Support+. These names refer to plans that were offered at different points in time, but it's difficult to determine whether they represent the same plan, when they began, or when they ended or are scheduled to end, based on any single document. Furthermore, AWS sources as of October 7, 2026, use several spellings that appear to refer to Business Support+, which was announced on December 2, 2025, such as Business Support+, Business Support +, Business Support Plus, and Business+. Only some of these spellings are explicitly tied to the same plan by the sources.

AWS Support plans began on April 16, 2008, as AWS Premium Support. The plans page at the time (archived on April 20, 2008) listed AWS Basic Support for all customers, along with two AWS Premium Support options (Silver and Gold). On January 6, 2011, Bronze and Platinum were added. On June 13, 2012, the plan names were changed from metallic names to descriptive names (Developer, Business, and Enterprise). On November 24, 2021, Enterprise On-Ramp was added between Business and Enterprise. On December 2, 2025, three plans were announced: Business Support+, Enterprise Support, and Unified Operations. According to the FAQ, from that same date, new subscriptions were no longer being accepted for Developer Support and Business Support. According to the User Guide, Developer Support, Business Support, and Enterprise On-Ramp are scheduled to end on January 1, 2027 (as of October 7, 2026). The FAQ states that support for Enterprise On-Ramp will continue through December 31, 2026. The User Guide also indicates that Developer Support, Business Support, and Enterprise On-Ramp will continue to be offered in the AWS GovCloud (US) Region. The FAQ does not mention this exception.

This article presents a timeline of these events over the past 18 and a half years, using the names used in the sources of each day. This timeline is meant to answer two questions. First, which of the plan names in today's usage requirements corresponds to the plan of your account? Second, what will happen to customers currently using Developer Support, Business Support, and Enterprise On-Ramp, and when?

Within what the primary sources state explicitly, the answers are as follows. First, the name correspondence is not one-to-one. The mapping in the announcement of June 13, 2012, is Developer (Bronze), Business (Gold), Enterprise (Platinum), with no entry for Silver. Next, the changes announced on December 2, 2025, consist of the addition of new plans and the announcement that the three earlier plans are scheduled to end. It was not a renaming of plans. Enterprise Support has continued under the same name, both before and after that date. Finally, the three earlier plans do not all go to the same place. Customers using Enterprise On-Ramp are scheduled to automatically transition to Enterprise Support during 2026 (as of October 7, 2026). Regarding Business Support customers, the FAQ states that they will not automatically transition to Business Support+, and that customers must opt in to Business Support+ themselves before January 1, 2027. The same FAQ also says that AWS will manage the overall transition in phases, but it does not state that Business Support customers will transition automatically. Concerning Developer Support customers, the User Guide states that they can continue using their current plan at any time before January 1, 2027. The FAQ's transition answer excludes Developer Support customers from the customers who can continue using their existing plans, writing

except for Developer Support customers who must make an active choice to opt-in to Business Support+ or accept a downgrade to Basic Support

, but the last sentence of the same answer says that customers can continue on their existing plan or change over to Business Support+ at any time before January 1, 2027.

AWS Support Plan Names from 2008 to 2027

This article holds names, dates, order, the scope of each plan, and which plan names the sources at each point wrote in the usage requirements of features. It does not cover plan pricing. Designs for accounts that do not meet the usage requirements of the AWS Health API are covered in Surviving Forced Maintenance on AWS, while the terms for service lifecycle states are covered in AWS Service Lifecycle States. This article defers those topics to them.

Background and Method of Creating AWS Support Plans Historical Timeline

This section first shows which sources the timeline entries were taken from, how names and dates were decided, and how the usage requirements table was built. All sources were accessed on October 7, 2026. Where versions archived by the Internet Archive were used, the date and time of the archived version are noted.

Plan Names That Remain in Design Documents and Usage Requirements

In the AWS Support documentation, the plan names fall broadly into three groups.

Metallic names (Bronze, Silver, Gold, Platinum) — These names referred to the AWS Premium Support plans from 2008 to June 2012. They were replaced with more descriptive names on June 13, 2012.
Descriptive names (Developer, Business, Enterprise) and Enterprise On-Ramp — These names have been in use since 2012 (Enterprise On-Ramp since November 24, 2021). According to the User Guide, Developer Support, Business Support, and Enterprise On-Ramp are scheduled to end on January 1, 2027 (as of October 7, 2026). The way the end date is presented and how it's handled in the AWS GovCloud (US) Region vary across different sources.
Names announced on December 2, 2025 (Business Support+, Unified Operations) — Of the three plans announced on that day, Enterprise Support has maintained the same name both before and after that date.

The usage requirements of features are also written in plan names. For example, as of October 7, 2026, the AWS Support API Reference writes the usage requirements of the AWS Support API as follows. The first sentence refers to the plan names announced on December 2, 2025, while the second sentence refers to plans that have been in use prior to that date.

You must have an AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan
to use the AWS Support API. If you're in an AWS Region that doesn't offer one of these AWS
Support plans, or if you haven't transitioned to one of these plans, you can use the AWS
Support API with a Business, Enterprise On-Ramp, or Enterprise Support plan.

Regarding the same AWS Support API, the AWS Support User Guide only includes a counterpart of the first sentence. In this way, the usage requirements of the same feature are sometimes written with different plan names in different sources. This is why this article places a Plan Gate Table after the timeline.

The Primary Sources This Article Used, and What It Made into Entries

The entries in the timeline were drawn from the following primary sources:

What's New — As of October 7, 2026, there are 43 announcements tagged with whats-new-v2#general-products#aws-support, with the oldest dating back to October 31, 2014. Announcements from 2008, 2011, and 2012, as well as announcements without this tag (such as the Well-Architected review from September 22, 2016, AWS Outposts from September 1, 2022, and AWS Service Availability Updates from June 30, 2026) were found through a full-text search of What's New. ⚠ Announcements from around 2014 and earlier often used the same publication time (e.g., 20:00:00Z), which may not reflect the actual time. Therefore, for What's New announcements, this article uses only the date, not the time.
AWS News Blog — Articles from January 6, 2011, June 14, 2012, May 2, 2013, and December 2, 2025.
AWS Support User Guide — Includes the "Plans" chapter, the page announcing the end of Developer, Business, and Enterprise On-Ramp plans, the page detailing plan changes, and the "Document history". ⚠ The Document history description says it lists updates beginning May 10, 2021, but the last row in the table indicates Initial publication on April 30, 2013. The dates for each row are located at the end of the row. ⚠ The actual announcements regarding the end of Developer Support, Business Support, and Enterprise On-Ramp plans were not found in the Document history in the scope of this review. Of the four rows dated December 2, 2025, two describe adding information on the plans announced on December 2, 2025, and a section on Unified Operations.
AWS Support FAQ, Plan Comparison Page, and Individual Plan Pages — These do not have specific dates, so the verification date is noted and cited.
AWS Support API Reference, AWS Health, Trusted Advisor, and AWS Well-Architected documentation — Only the sentences on usage requirements were used.
Internet Archive — Includes plan pages from 2008, 2011, and 2012, as well as plan comparison pages from November and December 2025, the getting-started page of the AWS Support User Guide from December 2025, and the announcement page for the end of AWS IQ from May 2025. ⚠ The saved date and time indicate when that content was displayed, and not necessarily when the page was updated.
Other — Includes the display of the AWS IQ address on October 7, 2026, the AWS re:Post Private User Guide, and an article from AWS re:Post.

The timeline details included the names of the plans, the scope of each plan (including response time targets, Technical Account Manager (TAM) support, and AWS Countdown), the plan names written as usage requirements of features, and events related to associated components (such as AWS Support API, AWS Support App, AWS re:Post, AWS re:Post Private, and AWS IQ). Price changes were not included. Support through AWS Partners and AWS Marketplace support were not made into entries either. Additions to Trusted Advisor checks and new features in AWS Health were not included, except for announcements related to plan name changes. Based on these criteria, 39 entries were selected. In other words, please note that the items on this timeline are not all updates to AWS Support plans, but are representative updates that I have picked out.

Names Are Taken from the Sources of That Day

The "Name on That Date" column in the table reflects the name of the plan as it was written in the sources of that day. For rows from 2008 to 2011, the names Developer, Business, and Enterprise are not used, and for rows up to November 2025, the name Business Support+ is not used. The "Name on the Verification Date" column indicates how the same plan was referred to in the sources on the verification date.

⚠ Older names remain in the sources even after a rename. For example, while the plan names changed to descriptive names on 2012-06-13, the umbrella name AWS Premium Support still appears in announcements in What's New dated 2021-05-14 and 2021-12-02. The AWS IQ address, accessed on 2026-10-07, lists AWS Business Support as a contact point for technical support. Therefore, you cannot determine the date of a source simply by looking at the name.

Conflicting Dates and Statements for the Same Events

In some instances, there are multiple dates or different descriptions for the same event. This article presents the information as it appears in each source, without assuming that any one version is incorrect. The reasons for discrepancies in dates across different sources, and the rationale behind choosing specific dates for recording, are discussed in Where the AWS Primary Sources Disagree About Launch Dates.

Plan Renaming: What's New gives June 13, 2012, and the AWS News Blog gives June 14, 2012.
Release of AWS Support API: The oldest row of the User Guide's Document history (Initial publication) is dated April 30, 2013, while the AWS News Blog article was published on May 2, 2013. Among the 185 What's New announcements with the 2013 year tag, no announcement of the AWS Support API release was found.
Permissions for Plan Changes via IAM: The User Guide's Document history gives September 29, 2022, and What's New gives September 30, 2022.
End of Enterprise On-Ramp: The FAQ states that support will continue through December 31, 2026. The User Guide states, On January 1, 2027, AWS will discontinue Enterprise On-Ramp. The AWS News Blog states, through January 1, 2027.
Transition for Business Support Customers: The FAQ states that Business Support customers will not transition automatically and must choose Business Support+ before January 1, 2027. The same FAQ also mentions we are transitioning Developer Support and Business Suport to our new AWS Business Support+ plan. (Suport is the original spelling) and AWS will manage phased transitions for existing customers. However, neither of these statements indicates that Business Support customers will transition automatically.
Whether Developer Support Customers Can Keep Their Current Plan: The User Guide states that, before January 1, 2027, customers can either continue using their current plan or switch to Business Support+. The FAQ's section on Business Support+ also states the same. However, the FAQ's transition answer excludes Developer Support customers from the group that can continue using their current plan, stating that they must make an active choice to opt-in to Business Support+ or accept a downgrade to Basic Support. The same answer ends, after a sentence about Developer Support plans, with Customers can continue on their existing plan or change over to AWS Business Support+ at any time before January 1st, 2027.
New Business Support Subscriptions: The FAQ states that new subscriptions will not be accepted as of December 2, 2025. However, the Business plan page on October 7, 2026, shows information about an AWS Business Support trial. The terms of the trial concern pricing, so this article does not cover them.
Handling in the AWS GovCloud (US) Region: The User Guide states that the three earlier plans remain available in the GovCloud (US) Region. The FAQ states, with all old plans officially shutting down on January 1, 2027, without mentioning any exceptions.
Infrastructure Event Management and AWS Countdown: A What's New entry from November 27, 2023, states that AWS Countdown replaces Infrastructure Event Management (IEM). However, the User Guide on October 7, 2026, lists Infrastructure event management as a benefit of Unified Operations.
Positioning of Unified Operations: The User Guide lists Unified Operations in its plan overview. What's New writes Unified Operations, the top plan. The AWS News Blog states, The portfolio includes three plans. The same News Blog article also uses the term Unified Operations Support. An article on AWS re:Post (Navigating gen AI operations on AWS with Unified Operations: From first deployment to production readiness) describes Unified Operations as a premium support offering, and the opening of the same article calls it our highest tier support plan.

How to Read the Plan Gate Table

The Plan Gate Table lists, one row per source, which plan names each source writes as the usage requirements of a feature. The columns are as follows:

What It Gates: The feature whose usage requirements the source states.
Plans Named in the Source: The plan names the source writes, copied in the source's own spelling; spellings such as a AWS are left as they are. Where the source states nothing, the cell says The source does not say. Before writing that, the entire source, including its pricing sections, is searched for plan, Support, available to, must have, and customers to confirm that no sentence says otherwise.
Where AWS Says So: The document containing this information.
As Of: For What's New and the AWS News Blog, this indicates the publication date. For User Guides, API References, and FAQs, this indicates the verification date (2026-10-07).

Each source gets its own row. Even when sources say different things, their rows are not merged into one.

Topics Covered in Other Articles

The following topics will not be covered in this article and will instead be addressed in other articles.

Designing for accounts that do not meet the AWS Health API usage requirements — Addressed in section 6.4 of Surviving Forced Maintenance on AWS. This article holds the AWS Health API usage requirements only as two rows of the Plan Gate Table.
The history and evolution of the AWS Health API and Trusted Advisor usage requirements — Covered in AWS History and Timeline regarding AWS Health and AWS History and Timeline regarding AWS Trusted Advisor. This article holds the usage requirements on the verification date as rows of the Plan Gate Table.
Terminology related to service lifecycle states — Terms such as Maintenance, Sunset, and Full Shutdown are addressed in AWS Service Lifecycle States.
A list of AWS services that have reached their end of life — Covered in AWS Retired Services History and Timeline. The entries for AWS IQ (2025-05-20) and AWS re:Post Private (2026-06-30) in that article correspond to the dates listed in this article.
The history of the Well-Architected review — Covered in AWS Well-Architected Framework History and Timeline. The entry for 2016-09-22 in that article contains the same announcement as the entry in this article.

AWS Support Plans Historical Timeline (Updates from April 16, 2008)

The following seven tables represent the core timeline. Each table has the following columns. All references were obtained on 2026-10-07.

Date — For What's New announcements, this indicates the publication date. For the AWS News Blog, it's the article's date. For the User Guide, it's the date from the Document history. For Internet Archive, it's the date the content was archived. For scheduled rows and for entries derived from sources without a specific date, such as FAQs or AWS IQ pages, the date is the one written in the body of the source.
Name on That Date — This indicates the name of the plan as it was referred to in the source on that date. The original terminology from the source is used directly. Rows where the plan name is not mentioned are marked with —.
Name on the Verification Date — This describes what that plan name corresponds to and how it is represented in the sources as of the verification date (2026-10-07). Where the sources give no correspondence, that is stated.
What Happened — A description of the event or change.
Source — The source used as the basis for this entry. For Internet Archive entries, this indicates the date the content was archived.

Index:

2008–2012 - Period when the AWS Premium Support plans were referred to by metallic names.
2013–2016 - Period when the AWS Support API was released while the descriptive plan names were in use.
2019–2021 - Period when AWS Premium Support remained as the umbrella name, with the addition of Enterprise On-Ramp.
2022 - Period when the AWS Support App and permissions to change plans were added.
2023–November 2025 - Period when Enterprise On-Ramp expanded to GovCloud (US) and the end of AWS IQ was announced.
December 2025 - Period when three plans were announced.
2026–2027 - Period when the three earlier plans are heading toward their scheduled end.

* You can sort the table by clicking on the column name.

2008–2012 — AWS Premium Support and the Metallic Names

During the period from 2008 to 2012, AWS Premium Support plans were distinguished by metallic names. Initially, there were Silver and Gold tiers, and in 2011, Bronze and Platinum were added, bringing the total to four. On June 13, 2012, the metallic names were replaced with more descriptive names.

Date	Name on That Date	Name on the Verification Date	What Happened	Source
2008-04-16	`AWS Premium Support`	Umbrella name; the individual plan names changed on 2012-06-13	AWS Premium Support was launched. The announcement stated, `AWS is pleased to announce the availability of AWS Premium Support.` The same announcement also highlighted the launch of the Service Health Dashboard, providing information on service status.	Announcing AWS Premium Support
2008-04-20	`AWS Basic Support`, `Silver`, `Gold`	Basic Support / Silver: no correspondence found in the three 2012 sources / Gold: Business Support (2012-06-13 mapping; scheduled to end; see the 2026–2027 table)	The plans page listed AWS Basic Support for all customers, alongside two AWS Premium Support offerings. The page stated, `Our two AWS Premium Support offerings (Silver and Gold) provide fast, predictable response times`. It also says that Gold customers get 24x7x365 telephone support, and that the covered services are Amazon S3, Amazon EC2, and Amazon SQS.	Internet Archive (2008-04-20 18:52:51 UTC)
2011-01-06	`Bronze`, `Platinum` (also `Silver`, `Gold`)	Bronze: Developer Support (scheduled to end; see the 2026–2027 table) / Platinum: Enterprise Support	Two new plans, Bronze and Platinum, were added. The announcement stated, `In addition to existing Silver and Gold support plans`, and described Bronze as a plan for developers and Platinum as a plan for large enterprises, offering `15 minute response times and dedicated Technical Account Managers`.	AWS Introduces New Premium Support Plans … / AWS Premium Support: … New Plans, Faster Response
2011-01-07	`Bronze`, `Silver`, `Gold`, `Platinum`	Bronze: Developer Support and Gold: Business Support (both scheduled to end; see the 2026–2027 table) / Silver: no correspondence found / Platinum: Enterprise Support	The plans page listed four plans. The page stated, `The four plans provide developers and businesses the flexibility to choose the support plans that meet their specific needs.` In the table's `Fastest guaranteed response` row, Bronze is 12 hours, Silver is 4 hours, Gold is 1 hour, and Platinum is 15 minutes.	Internet Archive (2011-01-07 14:16:02 UTC)
2012-06-13	`Developer`, `Business`, `Enterprise`	Developer Support and Business Support (both scheduled to end; see the 2026–2027 table) / Enterprise Support	The plan names were changed to more descriptive names. The announcement stated, `the support plan names have been changed from metallic references to those that are more in line with their anticipated customers: Developer (Bronze), Business (Gold), Enterprise (Platinum).` This mapping has no Silver. The same announcement also announced the launch of AWS Trusted Advisor Dashboard and chat support for Business and Enterprise customers.	AWS Support … Adds New Features …
2012-06-14	`Basic`, `Developer`, `Business`, `Enterprise`	Basic Support / Developer Support and Business Support (both scheduled to end; see the 2026–2027 table) / Enterprise Support	An AWS News Blog post wrote that all four metallic level names had been replaced. The post stated, `We’ve replaced the metallic level names (Bronze, Silver, Gold, and Platinum) with descriptive names`, and listed the available plans as `Basic, Developer, Business, and Enterprise`. The post did not mention what name replaced Silver. The post also says that AWS `created a new … support plan` (that sentence does not name the plan; the post describes Basic as the plan in which `All AWS customers are automatically enrolled`), while the What's New announcement of June 13, 2012, lists an expanded support tier without naming it, and the plans page archived by the Internet Archive on June 25, 2012, says that customers who do not select AWS Support `will continue to have access to Basic Support`.	AWS Support – We’ve Got Your Back
2012-06-25	`Basic Support`, `Developer`, `Business`, `Enterprise`	Basic Support / Developer Support and Business Support (both scheduled to end; see the 2026–2027 table) / Enterprise Support	The plans page listed four tiers: Basic Support and three descriptive names. The page stated, `The four tiers provide developers and businesses the flexibility to choose the support tiers that meet their specific needs.` The same page described how `AWS Infrastructure Event Management` was offered as part of the Enterprise tier, and says that Business tier customers could also sign up for it separately. This term reappears in a row dated 2023-11-27.	Internet Archive (2012-06-25 17:06:51 UTC)

2013–2016 — The AWS Support API and the Descriptive Plan Names

During 2013–2016, the plan names remained Developer, Business, and Enterprise. During this period, the AWS Support API was released, and the Enterprise plan was enhanced with the addition of operational and architectural reviews.

Date	Name on That Date	Name on the Verification Date	What Happened	Source
2013-04-30	—	—	The Document history for the AWS Support User Guide begins with entries from this date. The entry title is `Initial publication`, and the description is `New AWS Support service released.`	Document history
2013-05-02	`Business`, `Enterprise`	Business Support (scheduled to end; see the 2026–2027 table) / Enterprise Support	The AWS Support API was released. The article states, `If you are signed up for the Business or Enterprise level of AWS Support, you can use this API to create new support cases, check on the status of open cases, and resolve cases.` It also mentions that results from Trusted Advisor are available through the API.	The New AWS Support API
2014-10-31	`Developer-level`, `Business and Enterprise-level`	Developer Support, Business Support (both scheduled to end; see the 2026–2027 table) / Enterprise Support	The AWS Support Center was moved to the AWS Management Console. The announcement states, `All Developer-level and higher Support customers can open a Technical Support case online through the Support Center.` It also notes that phone support is available to customers on the Business and Enterprise tiers.	AWS Support Center now available in the AWS Management Console
2016-04-11	`Enterprise support plan`	Enterprise Support	Operations Support was added to the Enterprise plan. The announcement states, `Included with the Enterprise support plan, Operations Support enables customers to work with their Technical Account Manager`, and lists operational assessments and event reporting as features.	AWS Support introduces operations reviews, recommendations, and reporting available through Enterprise support plan
2016-09-22	`Enterprise Support`	Same name	Enterprise Support customers now have access to Well-Architected Reviews. The announcement states, `Enterprise Support customers now have access to a Well-Architected Review for business critical workloads.` It also specifies that AWS Solutions Architects conduct the reviews.	AWS Well-Architected Reviews now available with the Enterprise Support Plan

2019–2021 — The Umbrella Name That Remained, and Enterprise On-Ramp

In 2021, Enterprise On-Ramp was added as a tier between Business and Enterprise. Meanwhile, the umbrella name AWS Premium Support was still used in announcements in 2021.

Date	Name on That Date	Name on the Verification Date	What Happened	Source
2019-08-16	`Business and Enterprise support plans`	Business Support (scheduled to end except in the AWS GovCloud (US) Region, according to the User Guide; see the 2026–2027 table) / Enterprise Support	The AWS Support API became available in AWS GovCloud (US). The announcement stated that the API provides `AWS GovCloud (US) customers with Business and Enterprise support plans` with access to case management and Trusted Advisor checks.	AWS Support API Now Available in AWS GovCloud (US)
2021-05-14	`AWS Premium Support`, `Enterprise and Business Support`	Umbrella name / Enterprise Support / Business Support (scheduled to end; see the 2026–2027 table)	Support Automation Workflows (SAW) runbooks were announced under the name AWS Premium Support. The announcement stated, `Today, AWS Premium Support launches Support Automation Workflows (SAW)`, and noted that additional runbooks are `available to Enterprise and Business Support customers`.	AWS Premium Support launches Support Automation Workflow (SAW) runbooks for self-service diagnosis and remediation
2021-11-24	`Enterprise On-Ramp`	Enterprise On-Ramp (scheduled to end; see the 2026–2027 table)	Enterprise On-Ramp became generally available. The announcement described it as `a new Support tier between existing Business and Enterprise Support` and stated that it has a target response time of 30 minutes for high-severity issues. It also noted that it supports the AWS Support API and all Trusted Advisor checks.	Announcing General Availability of Enterprise On-Ramp
2021-12-02	`AWS Premium Support`	Umbrella name	AWS re:Post was launched. The announcement stated, `Customers with AWS Premium Support subscriptions receive responses from AWS employees for questions that are not answered by the community.` Nine years after the 2012 rename, the umbrella name was still in use.	Introducing AWS re:Post, a new, community-driven, questions-and-answers service

2022 — The AWS Support App and Permissions to Change Plans

The AWS Support App announcement of August 24, 2022, writes the usage requirements with three names: Business, Enterprise On-ramp, and Enterprise Support. This year also added the AWS Support App, AWS Incident Detection and Response, and IAM permissions to change plans.

Date	Name on That Date	Name on the Verification Date	What Happened	Source
2022-08-24	`Business`, `Enterprise On-ramp`, `Enterprise Support`	Business Support, Enterprise On-Ramp (both scheduled to end; see the 2026–2027 table) / Enterprise Support	Customers can now manage cases in Slack through the AWS Support App. The announcement stated `The AWS Support App is available to all AWS customers with a Business, Enterprise On-ramp, or Enterprise Support plan` and specified that this applies `in the Standard AWS partition`. A corresponding entry also appears in the Document history.	AWS Support launches support for managing cases in Slack
2022-09-01	`Enterprise On-Ramp Support`, `Enterprise Support`	Enterprise On-Ramp (scheduled to end; see the 2026–2027 table) / Enterprise Support	Customers with Enterprise On-Ramp plans can now meet the requirements to order AWS Outposts. The announcement describes Enterprise On-Ramp as `a new AWS Support tier between the existing Business Support tier and Enterprise Support tier`.	Enterprise On-Ramp Support is now supported with AWS Outposts
2022-09-15	`AWS Enterprise Support`	Enterprise Support	AWS Incident Detection and Response is now generally available. The announcement stated that for Enterprise Support customers, it provides proactive monitoring and incident management for selected workloads.	AWS Enterprise Support launches AWS Incident Detection and Response
2022-09-30	—	—	Permissions to change support plans can now be managed with IAM. The announcement stated, `You are not limited to only using your root user to change support plans.` A corresponding entry in the User Guide's Document history is dated 2022-09-29.	AWS announces updated Support Plans Console with new IAM controls / Document history

2023–November 2025 — Enterprise On-Ramp in AWS GovCloud (US), AWS Countdown, and AWS IQ

Enterprise On-Ramp became available in AWS GovCloud (US), and AWS Countdown was added to Enterprise Support. On May 20, 2025, the end of AWS IQ was announced.

Date	Name on That Date	Name on the Verification Date	What Happened	Source
2023-07-27	`AWS Enterprise On-Ramp`	Enterprise On-Ramp (scheduled to end except in the AWS GovCloud (US) Region, according to the User Guide; see the 2026–2027 table)	AWS Enterprise On-Ramp became available in AWS GovCloud (US). The announcement stated: `AWS Enterprise On-Ramp is now generally available in the AWS GovCloud (US-Gov-East and US-Gov-West) Regions.`	AWS Enterprise On-Ramp now available in the AWS GovCloud (US) Regions
2023-11-26	`Enterprise Support`, `Enterprise On-Ramp Support`	Enterprise Support / Enterprise On-Ramp (scheduled to end; see the 2026–2027 table)	AWS re:Post Private became generally available. The announcement stated: `Customers with Enterprise Support and Enterprise On-Ramp Support plans can subscribe to this service.` re:Post Private entered Sunset on June 30, 2026.	Announcing the general availability of AWS re:Post Private
2023-11-27	`Enterprise Support`, `Business Support`, `Enterprise On-Ramp`	Enterprise Support / Business Support, Enterprise On-Ramp (both scheduled to end; see the 2026–2027 table)	AWS Countdown became generally available. The announcement stated: `AWS Countdown replaces AWS Support’s Infrastructure Event Management (IEM) service, and is included with Enterprise Support.` It also stated: `AWS Countdown Premium is available for Business Support, Enterprise On-Ramp, and Enterprise Support customers`. ⚠ The User Guide on October 7, 2026, lists `Infrastructure event management` as a benefit of Unified Operations.	AWS Support launches AWS Countdown with a premium tier
2023-12-28	`Enterprise On-Ramp (EOP)`	Enterprise On-Ramp (scheduled to end; see the 2026–2027 table)	A Security Improvement Program (SIP) was launched for Enterprise On-Ramp customers.	AWS Support launches Security Improvement Program for Enterprise On-Ramp customers
2024-02-21	`AWS Enterprise Support`	Enterprise Support	AWS Incident Detection and Response began responding to critical incidents within 5 minutes. The announcement stated that the response time had been reduced from 15 minutes to 5 minutes.	AWS Incident Detection and Response now offers five minute response time for critical incidents
2025-05-20	—	—	The end of AWS IQ was announced. The What's New post `AWS service changes` on the same day lists AWS IQ among the services announcing end of support. The announcement page for the end of AWS IQ stated: `As of May 20, 2025, AWS IQ is no longer accepting new expert registrations.` It also stated: `On May 28, 2026, AWS will end support for AWS IQ.` On October 7, 2026, the URL of this page returns HTTP 404.	Internet Archive (2025-05-20 23:02:22 UTC) / AWS service changes

December 2025 — Three Plans Announced

On December 2, 2025, three plans were announced. According to the FAQ, new subscriptions for Developer Support and Business Support are no longer being accepted. The dates on which the three earlier plans are scheduled to end also appeared in this month's sources.

Date	Name on That Date	Name on the Verification Date	What Happened	Source
2025-12-02	`Business Support+`, `Enterprise Support`, `Unified Operations`	Same name	Three plans were announced. The announcement stated `simplified into three intelligent, experience-driven plans: Business Support+, Enterprise Support, and Unified Operations.` and also mentioned `Unified Operations, the top plan`. These three plans are `available in all commercial AWS Regions`. The User Guide's Document history also has rows of the same date that add information on the plans announced on December 2, 2025, and a section on Unified Operations.	AWS Support transformation: AI-powered operations with the human expertise you trust / Document history
2025-12-02	`Developer Support`, `Business Support`	Developer Support, Business Support (both scheduled to end; see the 2026–2027 table)	Developer Support and Business Support are no longer accepting new subscriptions. The FAQ states, `As of December 2nd, 2025, Developer Support and Business Support are no longer available for new subscriptions`. ⚠ On October 7, 2026, the Business plan page says at the top that AWS Business Support will end on January 1, 2027, while also showing information about an AWS Business Support trial. The terms of the trial concern pricing, so this article does not cover them.	AWS Support FAQs (verified on October 7, 2026)
2025-12-02	`AWS Developer Support`, `AWS Business Support (classic)`, `AWS Enterprise On-Ramp Support`	Developer Support, Business Support, Enterprise On-Ramp (all scheduled to end; see the 2026–2027 table)	An AWS News Blog article said that customers of the three earlier plans can continue to receive support through January 1, 2027. The article stated, `Subscribers of AWS Developer Support, AWS Business Support (classic), and AWS Enterprise On-Ramp Support plans can continue to receive their current level of support through January 1, 2027.`	New and enhanced AWS Support plans add AI capabilities to expert guidance
2025-12-03	`Business Support+`, `Enterprise Support`, `Unified Operations`	Same name	The columns on the plan comparison page had been updated to reflect the three plans announced on December 2, 2025. The version archived by Internet Archive on November 30, 2025, at 07:50:03 UTC showed columns for Developer Support, Business Support, Enterprise On-Ramp, and Enterprise Support. The version archived on December 3, 2025, at 14:49:03 UTC showed columns for Business Support+, Enterprise Support, and Unified Operations. The later version includes a link to the Business Support+ plan page, labeled `Business Support +`.	Internet Archive (2025-12-03 14:49:03 UTC)
2025-12-07	`Developer Support`, `Business Support`, `Enterprise On-Ramp`	Developer Support, Business Support, Enterprise On-Ramp (all scheduled to end; see the 2026–2027 table)	The User Guide's getting-started page displayed a notice regarding the end of Developer Support, Business Support, and Enterprise On-Ramp. The version archived by Internet Archive on December 5, 2025, at 22:25:03 UTC did not include this notice.	Internet Archive (2025-12-07 00:40:12 UTC)

2026–2027 — The Scheduled End of the Three Earlier Plans

According to the User Guide, the three earlier plans are scheduled to end on January 1, 2027 (as of October 7, 2026). Regarding Enterprise On-Ramp, the FAQ states that support will continue through December 31, 2026. All rows dated after October 7, 2026, and the row whose Date column is 2026, are scheduled events.

Date	Name on That Date	Name on the Verification Date	What Happened	Source
2026-01-08	`AWS Business Support+`	Same name	The User Guide added how the plan is handled for accounts that join or leave an organization enrolled in AWS Business Support+. The Document history entry states: `Added a note detailing what happens if an account is added to or removed from an organization that's enrolled in AWS Business Support+.` The page on the verification date says that an account subscribed to Business Support+ at the organization level moves to the Basic plan when it leaves the organization.	Change AWS Support Plans / Document history
2026-05-28	—	—	AWS IQ was discontinued. Accessing the AWS IQ address on October 7, 2026, returns an HTTP 410 error, and the page states: `AWS IQ was discontinued on May 28, 2026.`	AWS IQ (verified on October 7, 2026, HTTP 410)
2026-06-30	—	—	AWS re:Post Private entered Sunset. The announcement does not name any plan. On October 7, 2026, the re:Post Private User Guide describes re:Post Private as `a private version of AWS re:Post for enterprises with Enterprise Support or Enterprise On-Ramp Support plans` and says `On June 30, 2027, AWS will end support for AWS re:Post Private.` (scheduled as of October 7, 2026).	AWS Service Availability Updates / What is AWS re:Post Private?
2026-07-02	—	—	The User Guide was updated to clarify that accounts invited to an organization are automatically enrolled in the organization's support plan. The Document history entry states: `Clarified that accounts invited to an organization are automatically subscribed to the organization's support plan, in addition to newly created accounts.`	Document history
2026-08-27	`AWS Enterprise Support`	Same name	Customers can now subscribe to AWS Enterprise Support directly from the AWS Support Plans console without contacting sales. The Document history entry states: `You can now subscribe to AWS Enterprise Support directly from the AWS Support Plans console without contacting sales.`	Document history
2026	`Enterprise On-Ramp`	Enterprise On-Ramp (scheduled to end)	Scheduled: During 2026, Enterprise On-Ramp customers will be automatically upgraded to AWS Enterprise Support during contract renewal or in periodic batches. The User Guide states: `Throughout 2026, Enterprise On-Ramp customers will be automatically upgraded to AWS Enterprise Support during contract renewal or in periodic batches.`	Developer, Business, and Enterprise On-Ramp end of support
2026-12-31	`Enterprise On-Ramp`	Enterprise On-Ramp (scheduled to end)	Scheduled: According to the FAQ, this is the final date for Enterprise On-Ramp support. The FAQ states: `Customers on Enterprise On-Ramp will continue to be supported through December 31, 2026`.	AWS Support FAQs (verified on October 7, 2026)
2027-01-01	`Developer Support`, `Business Support`, `Enterprise On-Ramp`	Same name	Scheduled: Developer Support, Business Support, and Enterprise On-Ramp will be discontinued. The User Guide states `Developer Support will be discontinued January 1, 2027.`, `Business Support will be discontinued January 1, 2027.`, and `On January 1, 2027, AWS will discontinue Enterprise On-Ramp.` However, the User Guide also states `Developer Support, Business Support, and Enterprise On-Ramp will remain available in the AWS GovCloud (US) Region.`	Developer, Business, and Enterprise On-Ramp end of support

Current Overview of AWS Support Plans

This section summarizes, in a list and tables, the AWS Support plans on the verification date (October 7, 2026), where the three earlier plans go, the plan names the sources write as usage requirements of features, and the spellings that appear to refer to Business Support+. All of these may change during 2026, so read them together with the verification date.

AWS Support Plans on the Verification Date

The AWS Support User Guide lists four plan options: Basic, AWS Business Support+, AWS Enterprise Support, and AWS Unified Operations. From the same page, the words that describe each plan's scope are as follows.

Basic Support — Available to all customers. Includes account and billing inquiries, support forums, service health checks, and documentation.
Business Support+ — Includes responses powered by generative AI, as well as 24/7 phone, web, and chat access to a Cloud Support Engineer. For cases involving critical system outages, the plan offers Less than 30 minutes human engagement. Also includes AWS Support API and over 500 Trusted Advisor checks.
Enterprise Support — In addition to the scope of Business Support+, this plan includes A designated Technical Account Manager (TAM)., Up to 15 minute production-critical case response., AWS Security Incident Response, and AWS Countdown.
Unified Operations — Includes a designated TAM and a Domain Specialist Engineer (DSE), a recurring subscription to AWS Countdown Premium, infrastructure event management, and more. According to an article on the AWS News Blog, this plan aims to respond to critical cases within 5 minutes.

Separately, the three earlier plans (Developer Support, Business Support, and Enterprise On-Ramp) remain on the verification date. According to the User Guide, all three plans are scheduled to end on January 1, 2027 (as of October 7, 2026), and Enterprise On-Ramp customers are scheduled to move automatically to Enterprise Support earlier, during 2026. The User Guide states that these three plans will continue to be offered in GovCloud (US). The FAQ does not mention this exception. Whether customers of the Enterprise On-Ramp plan in GovCloud (US) will be subject to the automatic transition in 2026 is not stated in either the User Guide's end-of-support page or the FAQ. As for new subscriptions, the plans that the FAQ names as no longer accepting them are Developer Support and Business Support.

Where the Three Earlier Plans Go

The sources describe where the three earlier plans go in different ways. The following table lists what each source says. Everything in the table is scheduled as of October 7, 2026.

Plan	What the Sources Say	Where AWS Says So
Developer Support	The User Guide states that `Customers with Developer Support can continue using their existing plan or choose to upgrade to Business Support+ anytime before January 1, 2027.` The FAQ's section on Business Support+ writes `You can continue using your existing Developer and Business Support plans or choose to upgrade to AWS Business Support+ anytime before January 1st, 2027`. The FAQ's transition answer excludes Developer Support customers from the customers who can continue using their existing plans during the transition period, writing `except for Developer Support customers who must make an active choice to opt-in to Business Support+ or accept a downgrade to Basic Support`. The same answer ends, after a sentence about Developer Support plans, with `Customers can continue on their existing plan or change over to AWS Business Support+ at any time before January 1st, 2027.`	User Guide / FAQ
Business Support	The FAQ states, `No, your existing Business Support accounts will not be automatically migrated to Business Support+.` It also states, `Developer Support and Business Support customers must actively opt-in to Business Support+ before January 1, 2027`. The same FAQ mentions the overall transition, stating `we are transitioning Developer Support and Business Suport to our new AWS Business Support+ plan.` (`Suport` is the original spelling) and `Throughout 2026, AWS will manage phased transitions for existing customers`. However, it does not state that Business Support customers will be automatically migrated. In the scope of this review, no text was found that explicitly states what will happen to Business Support customers who do not choose Business Support+ by January 1, 2027.	FAQ
Enterprise On-Ramp	The User Guide states that customers will automatically transition to Enterprise Support during 2026 and will receive an email notification one month prior to the transition. The FAQ states `no additional action required on their part`. However, the FAQ also states, `For customers with contractual commitments for Enterprise On-Ramp, we will work with you separately to ensure that you continue to have the right level of Support for your use case.`	User Guide / FAQ
All Three Plans (AWS GovCloud (US) Region)	The User Guide states that `Developer Support, Business Support, and Enterprise On-Ramp will remain available in the AWS GovCloud (US) Region.` The FAQ states `with all old plans officially shutting down on January 1, 2027`, without mentioning any exceptions. The What's New announcement of December 2, 2025, states that the three plans announced that day are `available in all commercial AWS Regions`.	User Guide / FAQ / What's New

Where the Three Earlier AWS Support Plans Go (Scheduled, as of October 7, 2026)

The FAQ says that customers on any plan receive an email 30 days before any change to their account (Regardless of your plan, you'll receive email notifications 30 days before any changes to your account).

⚠ The way the end dates are written also varies across different sources. For Developer Support and Business Support, the User Guide writes January 1, 2027, and the FAQ writes both January 1, 2027 and January 1st, 2027. Enterprise On-Ramp is described differently in each source: the FAQ states support will continue through December 31, 2026, the User Guide states On January 1, 2027, AWS will discontinue Enterprise On-Ramp., and the AWS News Blog states support is available through January 1, 2027.

Plan Gate Table

The following table lists, one row per source, which plan names each source writes as the usage requirements of a feature. For the AWS Support API and the AWS Support App, the rows start from their launch. For the AWS Health API and Trusted Advisor, only rows on the verification date are given. For the AWS Well-Architected Agent, the table has the User Guide row on the verification date and the What's New row of October 1, 2026. The What's New post of October 2, 2026, which writes the AWS Health API usage requirements with the spelling Business Support Plus, is covered in the spelling table in the next section.

What It Gates	Plans Named in the Source	Where AWS Says So	As Of
AWS Support API	`Business or Enterprise level of AWS Support`	AWS News Blog	2013-05-02
AWS Support API (AWS GovCloud (US))	`Business and Enterprise support plans`	What's New	2019-08-16
AWS Support API	`AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations`. The next sentence names `Business, Enterprise On-Ramp, or Enterprise Support` for accounts in Regions that do not offer those plans or that have not transitioned to them.	AWS Support API Reference	2026-10-07
AWS Support API	`a AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan`. The usage requirements sentence names none of the three earlier plans (the top of the same page has the end-of-support notices for the three earlier plans).	AWS Support User Guide	2026-10-07
AWS Support App in Slack (`Standard AWS partition`)	`Business, Enterprise On-ramp, or Enterprise Support plan`	What's New	2022-08-24
AWS Support App in Slack	`a AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations plan`	AWS Support User Guide	2026-10-07
AWS Health API	`AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations`. The next sentence names `Business, Enterprise On-Ramp, or Enterprise Support` for accounts in Regions that do not offer those plans or that have not transitioned to them.	AWS Health User Guide	2026-10-07
AWS Health API	`Business, Enterprise On-Ramp, or Enterprise Support`	AWS Health API Reference	2026-10-07
All Trusted Advisor checks (the same page says that Basic Support gets some checks)	`AWS Business Support+, AWS Enterprise Support, or AWS Unified Operations`	AWS Support User Guide	2026-10-07
Trusted Advisor API	`AWS Business Support +, AWS Enterprise Support, and AWS Unified Operations`	AWS Support FAQs	2026-10-07
AWS Well-Architected Agent	`Business+ tier or higher: Business+, Enterprise On-Ramp, Enterprise Support, or Unified Operations`	AWS Well-Architected User Guide	2026-10-07
AWS Well-Architected Agent	`an AWS Support plan`	What's New	2026-10-01

The table shows three things.

Even for the same functionality, the names of the plans are written differently depending on the source. Regarding the AWS Support API, the API Reference lists both the plan names announced on December 2, 2025, and those from before that date, while the User Guide lists only the plan names announced on December 2, 2025. For the AWS Health API, even as of October 7, 2026, the API Reference only lists plan names from before December 2, 2025.
In the table alone, three spellings appear to refer to Business Support+. They are AWS Business Support+, AWS Business Support + (the Business Support + row in the next section), and Business+. Their relationship is covered in the next section.
The usage requirements of the AWS Well-Architected Agent are written differently in two sources. The User Guide states Business+ tier or higher, while in the same section, it also states Customers on Developer or Business tier plans do not have access to AWS WA Agent. The What's New post states available to AWS customers with an AWS Support plan. A detailed explanation of the AWS Well-Architected Agent itself is outside the scope of this article.

Names That Appear to Refer to Business Support+

The sources use the following spellings that appear to refer to Business Support+. This article says that a spelling refers to the same plan only where a source explicitly ties that spelling to Business Support+. Otherwise, the spellings are listed as ones that appear to refer to Business Support+.

Spelling	Where It Appears	How the Source Connects It to Business Support+
`Business Support+`	What's New (2025-12-02), FAQ, end-of-support notices in the User Guide	The name of the plan announced in the What's New post dated 2025-12-02.
`AWS Business Support+`	User Guide – Plan List, AWS Health User Guide, AWS Support API Reference	The plans chapter of the User Guide writes `AWS Business Support+` in its list, and `Customers with a Business Support+ plan` in a description on the same page.
`Business Support +`	Link name on the plan comparison page; sentence on the Trusted Advisor API in the FAQ	The comparison page includes a link to the Business Support+ plan page, labeled `Business Support +`, in the Plan pages row of the `Business Support+` column. The page ties the spelling to Business Support+ through the table column and the link target. The FAQ uses it in the phrase `AWS Business Support +, AWS Enterprise Support, and AWS Unified Operations customers`.
`Business Support Plus`	What's New (dated 2026-10-02) – Announcement regarding the AWS Health version catalog	Used in the phrase `customers on Business Support Plus, Enterprise Support, or Unified Operations`. No sentence was found in the sources this article read that explicitly states it is the same as Business Support+.
`Business+`	AWS Well-Architected User Guide – Well-Architected Agent page	Used both to refer to the `Business+ tier` and as part of a list of plan names. In the same section, it states that customers on `Business tier plans` are not eligible.
`BS+`	FAQ – Section on Business Support+, question and answer on Starter Home	No sentence in the FAQ defines it as an abbreviation. The same question and answer states: `BS+ on Starter Home provides the same support benefits as BS+ on the classic experience.`

⚠ Enterprise Support has the same name before and after December 2, 2025. An article on the AWS News Blog states Customers subscribed to AWS Enterprise Support can begin using the new features of this plan at any time. Enterprise Support is described as a plan that gained new features without changing its name. In contrast, the Business plan, which has been available since 2012, is referred to in different sources as Business Support, AWS Business Support, AWS Business Support (classic), or traditional Business Support, and is treated as a separate plan from Business Support+. Furthermore, the General section of the FAQ states, If you have Business, Enterprise, or Unified Operations, but it does not specify whether Business refers to Business Support+ or Business Support.

Frequently Asked Questions about AWS Support Plans History

This section answers common questions about the history of AWS Support plans.

What did the Bronze, Silver, Gold, and Platinum plans become?

The What's New announcement from June 13, 2012, gives the mapping Developer (Bronze), Business (Gold), Enterprise (Platinum). Bronze was renamed Developer, Gold was renamed Business, and Platinum was renamed Enterprise. What Silver became is not stated in this announcement, in the AWS News Blog article from June 14, 2012, or on the plans page archived by the Internet Archive on June 25, 2012. The News Blog article says only that the four metallic names were replaced with descriptive names.

When do Developer Support and Business Support end?

According to the User Guide and FAQ, both Developer Support and Business Support are scheduled to end on January 1, 2027 (as of October 7, 2026). According to the FAQ, neither has accepted new subscriptions since December 2, 2025. However, as of October 7, 2026, the Business plan page still displays information about a trial for AWS Business Support. In addition, the User Guide states that Developer Support, Business Support, and Enterprise On-Ramp will continue to be offered in the AWS GovCloud (US) Region. The FAQ does not mention this exception.

What happens to Enterprise On-Ramp customers?

According to the User Guide, Enterprise On-Ramp customers are scheduled to move automatically to Enterprise Support during 2026, at contract renewal or in periodic batches (as of October 7, 2026). The User Guide states that customers will be notified via email one month prior to the transition, and notes that No further action is required. However, the FAQ indicates that customers with contractual commitments related to Enterprise On-Ramp will be handled on an individual basis. The end date for Enterprise On-Ramp varies across different sources. The FAQ states that support will continue through December 31, 2026, while the User Guide states that it will end on January 1, 2027, and the AWS News Blog indicates support is available through January 1, 2027. According to the User Guide, Enterprise On-Ramp will continue to be offered in GovCloud (US). The FAQ does not mention this exception. Whether customers in GovCloud (US) are eligible for the automatic transition in 2026 is not specified in either the User Guide's end-of-support page or the FAQ.

Are Business+ and Business Support+ the same plan?

In the sources this article read, no source explicitly ties Business+ and Business Support+ as the same plan. The term Business+ is used in the AWS Well-Architected User Guide, appearing in both the descriptions of tiers and the listing of plan names, such as Business+ tier or higher: Business+, Enterprise On-Ramp, Enterprise Support, or Unified Operations. The same page also states that customers on Business tier plans are not eligible for the Well-Architected Agent. Its position in the list suggests that it refers to Business Support+, but this article does not say that they are the same plan.

When did AWS Unified Operations begin?

Within what this article searched, the earliest mention of Unified Operations as an AWS Support plan is dated December 2, 2025. This date appears in a What's New announcement, an article on the AWS News Blog, and a Document history entry in the User Guide. Among the results of searching What's New and the AWS blogs for Unified Operations, none dated before December 2, 2025, mentions Unified Operations as an AWS Support plan. It was not present on a plan comparison page archived by the Internet Archive on November 30, 2025, but it is included in the version archived on December 3, 2025. The User Guide, What's New, and AWS News Blog all list Unified Operations as a plan. An article on AWS re:Post refers to it as a premium support offering, and the same article also calls it our highest tier support plan.

Why do some AWS pages still name Business, Enterprise On-Ramp, or Enterprise Support?

Two explanations can be read from the documentation. One is a transitional arrangement, which the documentation itself states. The AWS Support API Reference and the AWS Health User Guide first name the plans announced on December 2, 2025, and then say that accounts in Regions that do not offer those plans, or that have not transitioned to them, can use the API with a Business, Enterprise On-Ramp, or Enterprise Support plan. The other, which the documentation does not give as a reason, is that different pages are updated at different times. As of October 7, 2026, the AWS Health API Reference still only lists plan names that existed before December 2, 2025. In both cases, the named Business Support and Enterprise On-Ramp are scheduled to end on January 1, 2027 (for Enterprise On-Ramp, the FAQ says support continues through December 31, 2026), while Enterprise Support continues under the same name after December 2, 2025. The User Guide also says that Business Support and Enterprise On-Ramp remain available in the GovCloud (US) Region. The FAQ does not mention this exception.

Summary

AWS Support plans began on April 16, 2008, as AWS Premium Support. Initially, there were Silver and Gold tiers. Bronze and Platinum tiers were added on January 6, 2011, and on June 13, 2012, the names were changed to Developer, Business, and Enterprise. Enterprise On-Ramp was added on November 24, 2021, and on December 2, 2025, three plans were announced: Business Support+, Enterprise Support, and Unified Operations. According to the User Guide, the Developer Support, Business Support, and Enterprise On-Ramp plans are scheduled to end on January 1, 2027 (as of October 7, 2026). However, the FAQ states that support for Enterprise On-Ramp will continue through December 31, 2026. The User Guide indicates that Developer Support, Business Support, and Enterprise On-Ramp will continue to be offered in the AWS GovCloud (US) Region. The FAQ does not mention this exception.

⇒ The name correspondence is not one-to-one. The 2012 mapping has no Silver entry. The changes announced on December 2, 2025, consist of the addition of new plans and the announcement that the three earlier plans are scheduled to end. It is not a rename. Enterprise Support will continue under the same name, while Business Support and Business Support+ are treated as separate plans.

⇒ The three earlier plans do not all go to the same place. Enterprise On-Ramp customers are scheduled to move automatically to Enterprise Support during 2026 (as of October 7, 2026). Regarding Business Support, the FAQ says that customers do not move automatically and must choose Business Support+ themselves; it also says that AWS will manage the overall transition in phases, but it does not say that Business Support customers move automatically. For Developer Support, the User Guide indicates that customers can continue using the current plan before January 1, 2027. The FAQ's transition answer states that customers must make an active choice to opt-in to Business Support+ or accept a downgrade to Basic Support, but the last sentence of the same answer says that customers can continue on their existing plan.

⚠ The plan names in usage requirements need to be checked source by source. Even for the same AWS Support API, the API Reference and the User Guide write them differently, and at least six spellings appear to refer to Business Support+. All information is current as of October 7, 2026.

This timeline will be updated as AWS Support plans continue to evolve.

References:
Tech Blog with curated related content

Written by Hidekazu Konishi